Warranty Info

DrumSkull Drums is a full service company.

We value quality instruments and we value quality service. That said, we recognize that skin breakage is one area of concern for our customers. We've all heard the stories about someone tuning their djembe just right only to have the skin break on them. This is a common occurrence that we have come to accept as part of the deal when it comes to these instruments. Generally speaking, if a skin is going to break prematurely, it will happen in the first 3 months. To compensate for this risk, DSD offers the following warranty.

Premier Line Djembes & DrumSkull Repairs:

If skin breakage occurs within...
THE 1st MONTH: 100% Repair Coverage. Customer pays all ship costs.
THE 2nd MONTH: 75% Repair Coverage. Customer pays all ship costs.
THE 3rd MONTH: 50% Repair Coverage. Customer pays all ship costs.

Import Line Djembes:

If skin breakage occurs within...
0-1 MONTHS: 100% Repair Coverage. Customer pays all ship costs.

These time frames are based on the date the drum was shipped.

Please note that our warranty is not an open door to tune your djembe beyond its capacity. All DrumSkull djembes begin tuned exceptional tight and therefore each diamond added makes a significant difference in tuning. Tuning should always be done at a slow rate so that the skin can ease into the tension and become more elastic. If diamonds have been added, warranty coverage will be decided by Drumskull Drums on a case by case basis. One final note: All skins eventually break. This is natural and to be expected.

Solo Djembes and Rope Wrapped Djembes:

We tune our drums for accompaniment, but can tune it for a solo drum if you prefer. However, tuning for a solo drum puts a tremendous amount of pressure on the skin and it is therefore void of our warranty. This includes any drum that has a rope wrap on it because those drums are tuned for solo before they are wrapped.

Case Warranty:

If stitching on any Drumskull Drums case comes apart within 6 months, Drumskull Drums will pay a cobbler in customer's home town to repair the case.

Skin Warranty:

Skins should be inspected before soaking & heading. Skins can be returned within 30 days if not soaked. Once the skin is soaked, returns will not be accepted. Skins are a natural product and Drumskulls cannot guarantee the life of an organic skin.

It is best to use goat skins as soon as possible. The best way to keep the skins before you use them is to leave them out in the open air unrolled. If the skins are kept wrapped and enclosed in a dark damp area, moth larvae colonies can grow and have the potential to eat through skins.

All of Drumskull's goat skins are natural and do not use any chemicals to treat the skins. Chemicals used to treat goat skins are generally highly toxic and it is our policy to avoid such chemicals on the skins as well as by humans using the skins.

Consignment Items:

Items that are sold on consignment are pre-owned and sold "as is". These items are examined by us to ensure good quality, but they are not under any warranty.