DrumSkull Drums has a 100% Satisfaction Guaranteed Policy.
If you are not satisfied for any reason, you may return your item(s) in their original condition within 30 days of purchase for an exchange, store credit, or a full refund, minus the shipping costs. All returns that involve natural products (i.e. broken skins, cracked wood, etc.) are handled on a case by case basis, as these are materials that are subject to the elements and must be recognized as such by the buyer. Consignment items have their own return policy (see below). Contact us with any questions or concerns.
CDs and DVDs cannot be returned once opened.
Custom Line Orders
If an order is placed for a Custom Line Djembe or other Custom product, a restocking fee may apply if the customer changes their mind after the work has already began or has already been completed. This will be determined on a case by case basis, depending on what work has already been completed and what changes are being requested.
Our 30-day money back guarantee exists primarily for customers that are buying instruments online or over the phone where they are unable to actually play the instrument before purchasing it. For instruments purchased in person at our store location, the 30-day money back guarantee still exists; however, a restocking fee may apply for such returns.
Items that are sold on consignment are pre-owned and are examined by us to ensure good quality. If you are not satisfied for any reason, you may return consignment items in their original condition within 5 business days of delivery for an exchange, store credit, or a full refund, minus the shipping cost.